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Ben Jackson

已加入2021年4月15日

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最后活动2021年10月22日

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社区评论 Feedback - Ticketing system (Support)

Not all heroes wear capes. Thank you Jonathan! We have a Zapier account, and will implement this hack!

 

Still super disappointing that Zendesk won't solve this problem.

查看评论 · 已于 2020年8月07日 发布 · Ben Jackson

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社区评论 Feedback - Ticketing system (Support)

3 years on, and this is still a concern for multiple users, despite this being slated for development 'in the near future'.

If Zendesk can build a spam filter that can consume emails that have a 'no-reply' email, SURELY it shouldn't be too difficult to build a feature that consumes postmaster/non-deliverable notifications?

Why would I bother even using Zendesk if my email client can provide basic functionality that Zendesk seems to be unable or unwilling to replicate?

Honestly, give one of your developers two weeks of free time (maximum!) and I 'm sure they could build something usable.

查看评论 · 已于 2020年7月07日 发布 · Ben Jackson

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Hi Nicole,

Wondering if there are any further updates on this? I'm needy, and need closure :)

查看评论 · 已于 2019年6月11日 发布 · Ben Jackson

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That awkward moment when the Community Manager takes longer than 10 months to update you on the status of this feature.

查看评论 · 已于 2019年2月12日 发布 · Ben Jackson

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社区评论 Feedback - Ticketing system (Support)

Hi Team,

What constitutes the 'near future'? This issue is a concern for our business as well, and the last update on this was over a year ago.

 

Cheers

查看评论 · 已于 2018年4月26日 发布 · Ben Jackson

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