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Shawn Amsberry's Avatar

Shawn Amsberry

已加入2021年4月16日

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最后活动2022年6月30日

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的最新活动 Shawn Amsberry

Shawn Amsberry 进行了评论,

评论Using themes and customizing your Help Center

I'm successfully able to autofill only one custom field in a ticket form using the script.js file.  My method is:
if(ticketForm == 7386956538260) {
$('.form-field.request_subject').hide(); // Hide subject
//Auto-fill fields//
$('#request_subject').val('Agency/Application SPOC change request');
$('#request_custom_fields_21608582').val('zendesk_assistance');
$('#request_custom_fields_21626618').val('User_Management_incl_Permissions_ID_Req_/_Passwd_Reset_etc');
$('#request_custom_fileds_21617267').val('Zendesk_Support_Portal');
}

My subject, a standard field, and field 21608582, a custom field, are auto-filling successfully.  The other two fields are not auto filling.  

Any insight?

Shawn A.

查看评论 · 已于 2022年6月30日 发布 · Shawn Amsberry

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Shawn Amsberry 进行了评论,

社区评论 Feedback - Ticketing system (Support)

At the Oregon E-Government Program we see the same thing.  Very similar circumstances where the vast majority of our end users are state employees of various agencies.  Some of those have malware checkers that cause the feedback to go bad without any action from the actual requester.  Maybe just changing the order of the feedback links on the satisfaction survey email?  I don't know but it causes inconsistencies in our data too.

 

查看评论 · 已于 2022年3月09日 发布 · Shawn Amsberry

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Shawn Amsberry 进行了评论,

评论Using themes and customizing your Help Center

Is it possible to autofill a field that is a dropdown menu field?  Or does that only work for text entry fields?  I can successfully hide fields on various forms and autofill text fields like the subject and description, but I have not been successful with drop menus.

Thanks!

查看评论 · 已于 2022年1月26日 发布 · Shawn Amsberry

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Shawn Amsberry 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Another vote of support for this kind of functionality.

We would use it quite a bit at the Oregon E-Government Program.

Thanks

查看评论 · 已于 2020年8月11日 发布 · Shawn Amsberry

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