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Ian Pylvainen
已加入2021年4月16日
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最后活动2023年10月19日
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的最新活动 Ian Pylvainen
Ian Pylvainen 进行了评论,
Hi, is there any way to disable this requirement? We need customers to correctly map to organizations when they file tickets, even if they haven't yet verified their email address.
查看评论 · 已于 2023年10月19日 发布 · Ian Pylvainen
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Hi, we use a Google Group to forward emails to our support site and that group address has an alias. When I send emails to the alias, they get forwarded to Zendesk and Zendesk clearly recognizes that the email came from the alias address in the ticket events. Is there any way then to create a trigger etc that recognizes that an email was sent to the alias and not to the original email?
查看评论 · 已于 2022年8月26日 发布 · Ian Pylvainen
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Hi, we'd like to create a view that shows both tickets hitting SLA soon as well as the ones that have already broken SLA. However, it seems that it's not possible to add conditions for checking "hours until" or "hours since" to the "can meet any of these conditions" section - is that correct or am I missing something here? If so, is there any technical reason for this or can this be added as a feature?
查看评论 · 已于 2021年6月25日 发布 · Ian Pylvainen
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Hi, is there a way to search for tickets that have specific users as followers? I used to be able use "cc:username" for this, but it doesn't appear to work correctly for follower tickets.
查看评论 · 已于 2021年3月02日 发布 · Ian Pylvainen
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Ian Pylvainen 进行了评论,
I'd like to add another vote for this - we'd like this as a way of adding context to questions, e.g. "please enter your version number, click here for an article on how to find your version number for your product" or something similar.
查看评论 · 已于 2019年11月13日 发布 · Ian Pylvainen
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