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Adam Prince

已加入2021年4月16日

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最后活动2022年5月06日

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评论Web Widget (Classic) documentation

We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?

查看评论 · 已于 2022年3月18日 发布 · Adam Prince

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评论Team members and groups

HI @...,

Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that same Organization, not necessarily the people submitting the ticket. Is that doable following steps on that article?

-Adam

查看评论 · 已于 2021年6月24日 发布 · Adam Prince

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评论Team members and groups

Hi!

Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from that same client.

Thanks!

查看评论 · 已于 2021年6月23日 发布 · Adam Prince

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社区评论 Feedback - Ticketing system (Support)

Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shortening tool, but a way to hyperlink standard text would be great!

查看评论 · 已于 2020年10月05日 发布 · Adam Prince

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