Greg Marchand

Another upvote from me. Some of our internal-facing service teams would love for macros to be automatically applied when tickets meet certain criteria.

This would be used to automatically add a comment and solve tickets based on certain attributes (Ticket Fields, etc.).

Another vote for this one.

We have two teams that need to be able to link to policy documents in Ticket Fields. They'd be required checkbox fields that read "I have read the [Policy Name|Link]."