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Joe Vita

已加入2021年4月15日

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最后活动2021年10月27日

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的最新活动 Joe Vita

Joe Vita 进行了评论,

评论Views, ticket status, and ticket fields

Considering that email is one of the foundational channels of Zendesk, this seems like a huge miss and should be easy to fix. Workarounds are fine as a temporary solution, but I can't go back and tag closed tickets so that doesn't work.

查看评论 · 已于 2021年6月24日 发布 · Joe Vita

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Joe Vita 进行了评论,

评论Accounts and billing

Is email the only way to get updates? Other services offer Slack integration, webhooks and more

查看评论 · 已于 2021年6月10日 发布 · Joe Vita

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Joe Vita 进行了评论,

评论Using Built by Zendesk apps

This app should be included as standard functionality. All of its features are offered by similar SaaS companies included in the base products.

查看评论 · 已于 2021年4月14日 发布 · Joe Vita

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Joe Vita 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

I'd like to know if we can get more information in the change requester view. We have a lot of customers with similar names. More information such as being able to search on or show date of birth in addition to email address (a custom field) would help us to select the correct customer.

It would also help to be able to use the external ID in the search for the change requester field to pick the correct customer.

Background: We have a lot of customers with similar names and placeholder/generic email addresses to fill the field (many do not have their own email and use other forms of communication (e.g. phone call) to reach us.

已于 2021年4月06日 发布 · Joe Vita

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Joe Vita 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I would like to also request audits of changes to the end user profile. This is key customer information and we should be able to audit which agent or user added/changed/removed the information and when.

查看评论 · 已于 2021年2月02日 发布 · Joe Vita

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