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Thorarinn Olafsson
已加入2021年4月15日
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最后活动2022年1月05日
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的最新活动 Thorarinn Olafsson
Thorarinn Olafsson 进行了评论，
社区评论 Feedback - Ticketing system (Support)
It would be really helpful for our customer service agents to be able to bcc managers or partners directly on the ticket. Another issue we are trying to work through is to add Trustpilot Automatic feedback onto the ticket. We need to be able to add them as bcc to the ticket for that to work.
查看评论 · 已于 2022年1月05日 编辑 · Thorarinn Olafsson
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Thorarinn Olafsson 创建了一个帖子，
帖子 Feedback - Voice (Talk)
If a customer is calling over the internet then they don't enter any details prior to making the call. When end user presses "call us" the call goes directly to our call center as an unidentified user.
Similar to the chat we would like to ask the customer to pre-fill some basic information about them self's before the call is initiated. So there would be 1 extra step if you press "call us" where you need to enter your name, phone number and/or email.
This feature is already available when users clicks "live chat". A form opens up and end user is asked to fill in basic contact information before the chat is initiated. We would like the "call us" feature to work in the same way.
Brgds,
Thorarinn
已于 2021年4月06日 发布 · Thorarinn Olafsson
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