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Alexis
已加入2021年4月15日
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最后活动2021年10月22日
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Alexis 进行了评论,
Vote for this feature add!! we recently had a string of bounces and likely user error/spam/junk outs but can't differentiate btwn the two and have no way of knowing when this happens. For our business, this has created a massive public issue damaging to our brand's CX image as our customers post publicly on social media that they have emailed multiple times w/o a response etc.
查看评论 · 已于 2019年6月27日 发布 · Alexis
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In addition to this, admins should be able to restrict/limit/control tag creation such that new tags can't be created by agents etc. We have so many version of the same tag with mispellings etc. that not only can we not remove b/c of closed tickets but the list or erroneous tags continues to grow.
查看评论 · 已于 2018年4月04日 发布 · Alexis
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