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Jean Gonzaga
已加入2021年4月15日
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最后活动2021年10月22日
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的最新活动 Jean Gonzaga
Jean Gonzaga 创建了一个帖子，
帖子 Feedback - Voice (Talk)
It would be great if an "Auto Answer" feature will be added to ZD Talk. Currently, ZD Talk routes the calls to agents and prompts them if they want to "Answer" or "Decline". For a service center such as what we have, it is a must that all calls need to be answered 100% of the time. Therefore rendering the "Answer" or "Decline" option to be not needed.
This will also make way to ensure agents will not be avoiding calls and declining them by clicking on the decline button. Having an automatic "Accept" feature will ensure all our customers are attended to.
已于 2018年8月18日 发布 · Jean Gonzaga
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