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Kraven
已加入2021年4月15日
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最后活动2021年10月27日
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的最新活动 Kraven
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社区评论Discussion - Zendesk on Suite best practices
@Jeremy, as an e-commerce site with a relatively high volume of customer contacts through ZD, we've found that this process has not negatively impacted our NPS scores since we implemented this over a year ago. Wording is key of course.
The timeline we utilize is as follows. An automation sends a reminder after 48 hours for Pending tickets, and Solves at 72 hours. Solved tickets send an automated survey (with a SurveyMonkey link) at 5 days, and Closes the ticket at 7 days after Solve.
查看评论 · 已于 2015年5月27日 发布 · Kraven
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