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Kraven

已加入2021年4月15日

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最后活动2021年10月27日

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社区评论Discussion - Zendesk on Suite best practices

@Jeremy, as an e-commerce site with a relatively high volume of customer contacts through ZD, we've found that this process has not negatively impacted our NPS scores since we implemented this over a year ago. Wording is key of course.

The timeline we utilize is as follows. An automation sends a reminder after 48 hours for Pending tickets, and Solves at 72 hours. Solved tickets send an automated survey (with a SurveyMonkey link) at 5 days, and Closes the ticket at 7 days after Solve.

查看评论 · 已于 2015年5月27日 发布 · Kraven

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社区评论Discussion - Zendesk on Suite best practices

We have something like this already in place. Another trick that helps to ensure that reps don't mistakenly set the wrong status is to have macros set the status for them.

查看评论 · 已于 2015年5月26日 发布 · Kraven

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