最近搜索

没有最近搜索

Gary Jackson's Avatar

Gary Jackson

已加入2021年4月15日

·

最后活动2021年10月22日

关注

0

关注者

0

活动总数

6

投票

1

订阅

2

活动概览

的最新活动 Gary Jackson

Gary Jackson 进行了评论，

社区评论 Feedback - Ticketing system (Support)
社区

As an example...

The top note is from a customer - not an internal note.  Yet looks like an internal note :(

查看评论 · 已于 2018年4月04日 发布 · Gary Jackson

0

关注者

9

投票

0

评论

Gary Jackson 创建了一个帖子，

帖子 Feedback - Ticketing system (Support)
Comments by users not explicitly added to the ticket will be flagged

Hi

Can you please choose a different background colour for notes that have been posted to tickets by customers that were not explicitly on the original ticket.

At the moment its yellow - the same colour as an Internal note and it looks like an internal note at first glance.  Its very confusing to some agents.

Can we have it blue?  or red?  or green?  anything but yellow please!

Many thanks

G.Jackson

已于 2018年4月04日 发布 · Gary Jackson

51

关注者

32

投票

27

评论

Gary Jackson 进行了评论，

社区评论 Feedback - Ticketing system (Support)
社区

+1 on this!  Would love to be able to add an internal note depending on the "Organization" name.

查看评论 · 已于 2017年5月09日 发布 · Gary Jackson

0

关注者

4

投票

0

评论