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Jeannette Räntfors

已加入2021年4月15日

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最后活动2024年10月31日

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的最新活动 Jeannette Räntfors

Jeannette Räntfors 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 We are really in need of this feature as well, as alerts are sent to our Zendesk from one single email address but referencing different customers. So we need to be able to use a trigger where we condition on string in subject with action setting a requester (end user requester).

查看评论 · 已于 2024年10月31日 发布 · Jeannette Räntfors

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Jeannette Räntfors 进行了评论,

评论Jira integration

Hi,

I've received a question from one of our teams, if there is any way to automatically create/generate a Jira ticket from a created Zendesk ticket. Is that possible? Either using triggers or perhaps API?

Kind regards,

Jeannette

查看评论 · 已于 2023年3月13日 发布 · Jeannette Räntfors

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Jeannette Räntfors 进行了评论,

评论Slack integration

Hi Sean,

Thanks for quick reply.

And nice to hear! Then looking forward to that possibility.

 

查看评论 · 已于 2022年9月06日 发布 · Jeannette Räntfors

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Jeannette Räntfors 进行了评论,

评论Slack integration

Hi,

Is it possible to change the layout/configuration for the ticket notification itself in Slack?

In addition to requester name, we would like to see the organization name. Or if not possible to see both, only the name of the organization.

查看评论 · 已于 2022年9月06日 发布 · Jeannette Räntfors

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Jeannette Räntfors 进行了评论,

评论End users and organizations

We as well would like to have the name sort option in the Organizations Page. As it is now, it's rather difficult for us having an overview of active vs in-active organizations, as we put an 'X-' before inactive organizations in order to sort them out (displayed last in list), when the list isn't sorted on names anymore.

How does the progress look for sorting on name on Organizations Page?

 

查看评论 · 已于 2022年4月25日 发布 · Jeannette Räntfors

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Jeannette Räntfors 进行了评论,

社区评论 Q&A - Help center and community

Hi,

I'm afraid not. That's how you restrict agents to different brand.

My question concerns endusers, users with the customer, and when they are logging into our Zendesk.

 

查看评论 · 已于 2022年1月10日 发布 · Jeannette Räntfors

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Jeannette Räntfors 创建了一个帖子,

帖子 Q&A - Help center and community

Hi,
We are currently setting up a second brand, with a specific ticket form, dedicated for a group of already existing customers/endusers in our Zendesk. Is there a way to route these endusers to this new brand/url, when logging in to our Zendesk, if they should use the wrong url/already existing url they are already used to navigate to?

 

已于 2022年1月09日 发布 · Jeannette Räntfors

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