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Michaela (Thinking Cap)

已加入2021年4月15日

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最后活动2022年2月14日

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的最新活动 Michaela (Thinking Cap)

Michaela (Thinking Cap) 创建了一个帖子，

帖子 Q&A - Users, groups, and organizations
Can a Light Agent update a ticket's comments?

Hi,


Can a Light Agent update a ticket's comments (private) when it's not the ticket creator/requester?

I integrated zendesk API with another ticketing system application and the user that is used to update zendesk tickets has a light agent role, but it cannot update a ticket comment to be private. 
The error message that I get is something like that: "The remote server returned an error: (403) Forbidden.Error content: {"error": {"title: "Forbidden", "message": "You do not have access to this page. Please contact the account owner of this help desk for further help."......}}"

Thank you.

已于 2017年9月12日 发布 · Michaela (Thinking Cap)

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