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Wendi Mills

已加入2021年4月15日

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最后活动2022年10月17日

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的最新活动 Wendi Mills

Wendi Mills 进行了评论,

评论Reporting for Talk

Are call back included in the Incoming and Call Answered metrics? 

查看评论 · 已于 2022年10月17日 发布 · Wendi Mills

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Wendi Mills 进行了评论,

社区评论 Feedback - Voice (Talk)

I would like a report that shows Total Agent Online Time. This is shown under talk but I would like a report that I can view by date. My KPI's are customer satisfaction driven. I require my agents to maintain a specific set online time so that customer calls are answered in a timely matter. If I am not able to capture that data daily then I am not able to go backward and report on it. 

查看评论 · 已于 2018年10月22日 发布 · Wendi Mills

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