最近搜索
没有最近搜索

Jim Uomini
已加入2021年4月15日
·
最后活动2021年10月27日
关注
0
关注者
0
活动总数
17
投票
9
订阅
6
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Jim Uomini
Jim Uomini 进行了评论,
Working for a SaaS company myself, I appreciate the need to balance usability enhancements with upsell potential. Your UI is clean and well thought out, and you guys are a pleasure to deal with, but I am routinely disappointed by the inflexibility and lack of depth in Zendesk's core service management functionality. And sometimes when you do develop additional functionality, it ends up in add-ons like the Productivity Pack and Customer Lists & NPS Surveys. We shouldn't have to pay more for basic "productivity features" like customizing ticket forms, making field display conditional, or filtering lists of customers. I am frequently asked by colleagues and customers for enhancements that I can't deliver.
Among the things I'd like to be able to do OOTB:
- Create lists of customers filtered on custom fields
- Merge Organizations
- See all records in a View, including archived
- Allow Admin to make updates to Closed tickets for data clean up
- Customize Status values
- Add more fields to web widget, including custom fields
- Allow additional fields to be added to end-user My activities ticket list
- Allow end-users to filter on actual status values and make multiple selections
- Allow end-users to filter on ticket types
- Ability to Close a ticket withutnotifying end-user
- PDF export of knowledge base articles
- Ability to list who is following a topic/article/etc.
查看评论 · 已于 2017年12月06日 发布 · Jim Uomini
0
关注者
1
投票
0
评论