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Dave Voll

已加入2021年4月15日

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最后活动2021年10月27日

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社区评论 Discussion - Tips and best practices from the community

Hey Martijn, 

As that would technically do what I would need, you hit the nail on the head with needing to hide that lol. I'm sure people would be a little weirded out to see all their info pulled, plus they have the ability to delete it with this. Hmm. I wonder if it could still exist in the hidden custom field, but not write to the side panel, but be pulled into the body after they hit submit. The whole issue is that while we do want this information, we don't want the customer ever knowing we pulled the info.

查看评论 · 已于 2017年5月05日 发布 · Dave Voll

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社区评论 Discussion - Tips and best practices from the community

Hello all! 

Does anyone know if it's possible to have this data also write itself into the body of the ticket email?

查看评论 · 已于 2017年5月03日 发布 · Dave Voll

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