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Liat Shefer
已加入2021年4月15日
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最后活动2021年10月22日
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的最新活动 Liat Shefer
Liat Shefer 进行了评论,
Hi,
Thanks a lot for the answer. In our company, all agents answer all customer types. The difference in the service level is not the agent's level of knowledge but the SLA for answering customers.
What I need is that when 3 customers open a chat at the same time, for example, the premium customer will be the first one to be addressed.
Thanks
查看评论 · 已于 2017年2月16日 发布 · Liat Shefer
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Liat Shefer 创建了一个帖子,
Hi there,
We have customer clubs in our company and we'd like our top club members to get to chat faster than the lower tier club members. At the moment, Zopim doesn't offer this functionality, but with the voters' assistance, we may be able to have this developed.
已于 2017年2月16日 发布 · Liat Shefer
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