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Chris Ready
已加入2021年4月15日
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最后活动2021年10月22日
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社区评论 Feedback - Ticketing system (Support)
We really require this feature and as a result are using the HTTP target workaround posted in this thread.
Unfortunately we've found it's not 100% reliable - sometimes when we action it via a trigger, the CC gets removed in the back end but not on the GUI. Then the agent will add a follow up note and the CC gets inadvertently added back onto the ticket.
Has anyone had a similar experience and found a fix?
The CC in this case is a Light Agent who we are @ mentioning but no longer which to have them CC'd on the ticket after the @mention.
查看评论 · 已于 2018年6月11日 发布 · Chris Ready
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