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Pedro S.
已加入2021年4月15日
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最后活动2024年7月02日
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的最新活动 Pedro S.
Pedro S. 进行了评论，
Hey!
I'd love this too, good to hear that something's planned that might help. :)
A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, day in and day out.
查看评论 · 已于 2019年3月29日 发布 · Pedro S.
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Pedro S. 进行了评论，
Hi Nicole,
It's a daily occurrence for us at ActiveCampaign, I don't have specifics on the amount of merges that occur per day, but easily over 30+ times per day.
There's pretty much no scenario for us where it's needed for the requester to see the comment about the merge, what we do is:
1 - Select the merge option
2 - Untick "request can see this comment" option
3 - Merge the tickets
4 - Continue to address the issue in the ticket that the now closed ticket(s) was(were) merged into
查看评论 · 已于 2018年1月31日 发布 · Pedro S.
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Pedro S. 创建了一个帖子，
Hi,
For us, when merging tickets, the vast majority of use cases do not require the requester to have the ability to see the comment/reply letting them know the ticket was merged.
It would be a huge time saver (and also helpful to avoid human error) if we could have a setting to set this as disabled/unticked by default.
Cheers.
已于 2016年6月28日 发布 · Pedro S.
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