Greg Pope

Hi Patrick. That worked and we were able to download the backup. Thank you. We look forward to testing the import app too.

Hi Patrick. I started a backup on 7/28 but the app says it's still "IN PROGRESS" so I assume it got hung up somewhere. Our HC is private, does that matter? Any other ideas?

+1

+1

We need the reason placeholder for the exact same use case (a bad rating triggered email).

We need this too.

Only that the ones with over 6 articles are still two separate links (although you almost can't tell now that they're side by side, both going to the correct url, and I've changed the Morelink's class to "see-all-articles" instead of the default "moreTopics" so they look the same). This basically works.

Thanks Wes. I switched back to the code at the top of this page and made sure our other js wasn't interfering, and that helped a little bit more (screenshot below). This might work in the meantime while they're looking into it. I'm using the Swiftest Elk theme and I've also started a ticket with Zendesk, #1173791 if they need reference. Really appreciate your help.

I'm still getting duplicate links, but now they're side by side which is better.

Thanks for the suggestion Frank, but nope. This is what I got when I tried:

For some reason the count caps out at 6, too.

I'm also having trouble with a double link after limiting our displayed articles to 3 and adding the More... link. Has anyone found a way to take out the default "See all...articles" link? The trouble I had with using that was it wouldn't show up for sections that had more than 3 articles but less than 6.

Here is my js:

$(document).ready(function() {

if( document.location.href.indexOf('section') == -1 ) {

var categories = $('ul.article-list');

for (var j = categories.length - 1; j >= 0; j--) {

var articles = $(categories[j]).find('li');

if ( articles.length > 3 ) {

for (var k = 3; k < articles.length; k++ ) {

$(articles[k]).hide();

}

var moreLink = $(categories[j]).parent().find('h3 a').attr('href');

$("More...").insertAfter($(categories[j]));

}

}

}

https://sureprep.zendesk.com/hc/en-us