Brando Support

Is it possible to prevent an entire ticket thread from appearing in every single email response? I saw this as a client (when submitting tickets to my vendor) and now as an agent with our new account.

This has become increasing annoying and bothersome in Google's gmail because when someone replies, even with a short response, the entire thread - the full history of the ticket - still displays in Gmail. Thus, I must scroll down through a lot of text to get to the next reply.

Because Gmail automatically condenses previous threads of an email using the ellipses, typically I can see the thread by viewing just the responses. In ZenDesk, however, every response has the whole thread, so I can't actually see individual responses stacked on one another.

Normal gmail thread, showing ONLY the response. Prior conversations are condensed and not shown.

 

All emails I receive via ZenDesk show the entire thread on every single response, making it very difficult to read through.