Nadia

Hi, I followed Heather R instructions above and it helped, thank you for that!

I was also able to edit the trigger conditions to restrict Slack alerts to only tickets with a specific tag, that's great.

I have one additional question: is it possible to get the original ticket description in the Slack alert as well?

I added a placeholder 'ticket.description' as follow but it doesn't seem to work - the alerts don't include the original message content:

• {"status": "{{ticket.status}}", "id": "{{ticket.id}}", "updated_at": "{{ticket.updated_at_with_timestamp}}", "ticket.description": "{{ticket.description}}"}

Am I missing something or is it not possible?

Thank you in advance!

Nadia