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Alex N
已加入2021年4月15日
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最后活动2024年3月12日
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的最新活动 Alex N
Alex N 创建了一个帖子，
Hello there
I had created a standard calculated attribute like this:
IF ([Changes - Previous value]="24947722") THEN "Support 1"
ELIF ([Changes - Previous value]="10896710647068") THEN "Support 2"
ELIF ([Changes - Previous value]="10896665204124") THEN "Support 3"
ELIF ([Changes - Previous value]="10867060074140") THEN "Support 4"
ELIF ([Changes - Previous value]="10896689212444") THEN "Support 5"
ELIF ([Changes - Previous value]="10867032886556") THEN "Support 6"
ENDIF
This is not working because it is being evaluated until the first condition is true. This attribute is being used to measure the time the ticket spent in a group. Is there another way to accomplish this?
已于 2023年12月04日 发布 · Alex N
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Alex N 进行了评论，
is there a way to create a report that shows the full resolution time of (solved)tickets over a selected time-period, and the time these tickets were assigned to another group? I've created a custom status "waiting for group" and assigned it to the "open category". Ideally, it would show the full resolution time, and the time the other group spent on the ticket, next to it.
查看评论 · 已于 2023年9月15日 发布 · Alex N
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