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Matthew Searle's Avatar

Matthew Searle

已加入2021年4月15日

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最后活动2021年10月27日

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Matthew Searle 进行了评论,

社区评论 Discussion - Tips and best practices from the community

I love this tip! We did this of our own accord about 18 months or so back and saw an instant uptick in our response rate.

查看评论 · 已于 2017年1月25日 发布 · Matthew Searle

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社区评论Discussion - Zendesk on Suite best practices

I'm just about to implement this on our account, but we have a few custom fields that we require to be filled in before a ticket can be solved but not before pending. Would the automation still set the tickets to solved without those fields?

If not, any suggestions for the best way to handle this?

I'm thinking that if the fields weren't filled out it could reopen but keep the bbs etc tags so that the agent can make the selection from the fields and then solve the ticket without interrupting the flow too much.

查看评论 · 已于 2015年6月11日 发布 · Matthew Searle

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