Shannon Cassi

We keep finding thing that should be already in the system. Please fix this. 

We also need this functionality, to not.receive it is causing  a customer service nightmare. The OOO from requester is not showing anywhere. It is not in suspended tickets or in the body of the email. We need this communication to be listed as part of the ticket. 

Does anyone have an updates on how we can see these OOO reply's, to tickets created by agents on behalf of a requested or to ticket replies issued by agents?