Timur

Totally agree with Jason. Waiting for such simple thing for more than 2,5 years already. I understand that Zendesk is a giant company, but come on...

@Ellie, as a head of customer support department I 100% understand you, we have exactly the same problem. It's been 6 years since this request has appeared and still nothing has changed. 

I agree that Dashboard is not very useful in current form. We use Views, but it's a bit hard sometimes to explain to new agents that you should open View, not Dashboard, which opens first by default. 

Very strange, not sure why Zendesk is so active in adding other very good improvements and is so stubborn about this one. Perhaps, some of the founders or key figures is against and that's that. End of discussion.