Katrin Leinweber

Very much needed! A customer just told me:

> … had a detailed response [but] on submit [ZD] redirected me to log in again and I lost it all.

Ulrich Spies & Oliver Tietze: I've updated my comment again to clarify a double-meaning that I overlooked before. If the "Columns" button isn't there now, maybe that /agent/apps/advanced-search page isn't enabled in your instance?

@...: I updated item 2. of my comment to clarifiy ;-)

Work-around:

1. Conduct a realistic search on your /agent/apps/advanced-search page (via the bottom left loupe symbol, not via the simple search field in the top right)
2. Above the "Results (…)" list, open the "Columns" dropdown menu and (un)check the columns that you want, using the search results list to judge the real usefulness of each column
3. Pin the tab in the browser or keep it otherwise separate from normal ticket work.

As long as you don't close that browser (tab/window), the colum customization should remain the same throughout many searches.