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Chanus Sathornkich
已加入2021年4月16日
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最后活动2024年12月20日
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的最新活动 Chanus Sathornkich
Chanus Sathornkich 进行了评论,
From what I can see on Zendesk's pricing website, the essentials card is available for all plans. It's not just only for the enterprise plan.
查看评论 · 已于 2024年4月05日 发布 · Chanus Sathornkich
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Chanus Sathornkich 进行了评论,
When I created a Chat Engagement query, I'm confused about "Engagement department", "Transferred chats", and "Transfers". Why are their value are null or 0? There is only one ticket that has "Engagement department" and "Transferred chats".
In each chat, I did transferred chat to another agent or department. Transferred chat to different agent or department as shown as "agent name (agent department)"
I'm trying to create a report that tells whether each chat is forwarded to another person or department. Including telling the number of how many CIS's chats are forwarded to other departments such as Tech.
查看评论 · 已于 2021年8月30日 发布 · Chanus Sathornkich
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