Jordan Cousins

I find it very odd that there isn't an option to have just an 'Announcement' (greeting) played to the caller, without the need to press a button to progress.

This is a pretty standard thing in my experience, and as the comments above confirm, we need an option to have a recording played once, either through a limiter field to set the amount of times the recording plays before moving to the next step, or by default to play a single time before moving on to the next step.

 

For example; I want to set a welcome message, that then moves to a message explaining the call will be recorded, then moves to being connected to the agent.

There is no need for the caller to press any buttons in this simple flow, but the way Talk is using the IVR is to force the caller to press a button to move past the welcome message step. It's clunky and annoying.