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Matt Gargula - Manager
已加入2021年4月16日
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最后活动2022年3月07日
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的最新活动 Matt Gargula - Manager
Matt Gargula - Manager 进行了评论,
Surprising this isnt a feature already for a Admin. Can you offer a timeline for when this will be considered?
查看评论 · 已于 2022年3月07日 发布 · Matt Gargula - Manager
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Matt Gargula - Manager 进行了评论,
@...
You mentioned: "So to be brutally honest, this exact feature is NOT in the 9-month roadmap (which is our roadmap planning horizon basically)."
When will it be implemented? So we can all have some sort of measurable expectation? I understand this request has been posted for many years at this point and seemingly without any action. Can you offer some insight as to when we should expect it to be implemented?
查看评论 · 已于 2021年8月26日 发布 · Matt Gargula - Manager
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Matt Gargula - Manager 进行了评论,
What is the threshold for when a text message becomes a new ticket or continues on the existing text thread?
Will New Inbound Texts from the customer always continue on one existing ticket?
For example, I tested this process and all of my texts continue on the same existing ticket. I even tried to mark the ticket as solved and delete the text thread from my phone then text again to try and create a new ticket, but it reopened the existing ticket.
I would like to understand how to manage that and how to be sure a new text thread from a month after the original wont continue on a solved/closed ticket.
Thank!
查看评论 · 已于 2021年7月27日 发布 · Matt Gargula - Manager
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