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Ron de Vries

已加入2021年4月16日

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最后活动2025年2月07日

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Ron de Vries 进行了评论,

评论Attachments and CCs

Hi Ivan Miquiabas 

This doesn't seem to work for all languages? Our ZD is set on English but we also support the Dutch language. When writing “zie bijlage” (see attachment) the pop-up doesn't show.. 

查看评论 · 已于 2024年5月17日 发布 · Ron de Vries

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社区评论 Feedback - Reporting and analytics (Explore)

Desiring the capability to observe individuals who have accessed a specific category, section, or article. As our efforts are geared towards fostering behavioral shifts within the organization, having this functionality would greatly enhance our ability to provide reports to the MT

查看评论 · 已于 2023年8月14日 发布 · Ron de Vries

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Ron de Vries 进行了评论,

评论Working with articles in the knowledge base

Hi Dane

Any idea when the MS Stream (on Sharepoint) will be supported? As that replaces the MS Stream (Classic) - which is supported. 

查看评论 · 已于 2023年7月03日 发布 · Ron de Vries

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评论Accounts and billing

Unfortunately, there is no method available to divide this on a per-agent basis. Consequently, the cost becomes prohibitively high, making it impractical for us to contemplate its utilization, especially considering that only 20% of our agents require this particular feature. 


查看评论 · 已于 2023年6月21日 发布 · Ron de Vries

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社区评论 Feedback - Help Center (Guide)

Hi Zendesk / Ryan McGrew

Any updates on this? 

查看评论 · 已于 2023年5月12日 发布 · Ron de Vries

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社区评论 Q&A - Tickets and email

I have this issue as well, looking forward to the reply of Zendesk on this. 

查看评论 · 已于 2023年2月14日 发布 · Ron de Vries

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评论How to manage the help center

I Agree. I need to add files larger than 20MB which isn't possible. Ten years ago 20mb might have been sufficient but in these days we need more

查看评论 · 已于 2023年2月01日 发布 · Ron de Vries

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Ron de Vries 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

Feature Request Summary: 

Zendesk should enable business Single-Sign on for Guide as they do for the Support product.

Description/Use Cases: 

Right now our agents login to our Sharepoint Homepage using their Microsoft credentials. As we deal with multiple Help Centre's (both for customers as internal) our agents first need to Authenticate with Zendesk Support before they can use the buttons we've created in Sharepoint which takes them to the specific Help Centre.

Business impact of limitation or missing feature:

It's annoying for our (light) agents to first connect with Zendesk Support before the button links actual takes them to the right place. This especially account for our Light Agents as they don't work with tickets every day.

Other necessary information or resources

Perhaps someone has a workaround for this which might work as well?

已于 2022年12月19日 发布 · Ron de Vries

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社区评论 Discussion - Tips and best practices from the community

Hello! 

Great post! 

Does any of you have any idea if it's possible to have this widget show to a particular set of customers only? Reason for asking: we translate all content in Dutch, German, Turkish and English ourselves but we want to use the Google Widget for our Spanish customers since we don't have many there yet and we don't have anyone speaking Spanish in our team. 

Thanks and stay safe!

Ron

查看评论 · 已于 2020年11月09日 发布 · Ron de Vries

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