Karlo de Leon

Hey Zendesk, here's a question..

According to your data.. do most customers prefer to have this checked or unchecked? Coz we very much want this unchecked, and I dont see a reason why you would want to have a merged case seen by customers.

You may think it's unimportant. Yes it seems insignificant, but it's one less thing to think about. Process wise, it's just a nuisance to have to make sure that's not checked. I hope you reconsider.