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Lu Miller
已加入2021年4月16日
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最后活动2021年12月01日
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的最新活动 Lu Miller
Lu Miller 进行了评论，
Following up, we are currently testing a third-party app (https://www.zendesk.com/apps/support/quick-merge/) that has improved the merge process end-to-end, including defaulting to *not* notifying the user when merging tickets. Working with the developer, Cedric F. Jacob, has been smooth as well. The one downside is it doesn't allow you to merge tickets in any other state than Open (we sometimes like to merge tickets that are anything but Closed).
查看评论 · 已于 2018年4月30日 发布 · Lu Miller
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Lu Miller 进行了评论，
Hi Nicole,
About 30 tickets/day where we uncheck the "Requester can see this comment" 100% of the time. Our peak month was 73/day. We limit the number of times someone can write in per day, so this number would be higher otherwise.
Thanks for collecting this info. Looking forward to seeing this prioritized sometime soon.
查看评论 · 已于 2018年1月31日 发布 · Lu Miller
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