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Julian Morsing
已加入2021年4月16日
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最后活动2021年10月22日
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的最新活动 Julian Morsing
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社区评论 Feedback - Ticketing system (Support)
Hi Nicole,
We have 16 employees with Zendesk, at we have had problems with skipping mails. If the employee got a difficult mail, they would skip it.
Therefore we wanted to make a report of skipped tickets, aswell as it being mandatory to enter a reason for skipping.
If we could have a day by day report for every agent and their skipped ticket, and could create a dashboard, it would be great.
/J
查看评论 · 已于 2019年3月26日 发布 · Julian Morsing
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