Jonie Alcazar

Thank you, Heather! Your method worked for me. 

1. After adding the integration in Slack, refresh the triggers in Zendesk and you will see a new trigger.
2. Edit that trigger and give it a new name.
3. When you go back to Slack to add a new Zendesk configuration - be it for another channel or another agent - go back again to the triggers in Zendesk and refresh it and you will see a new trigger with the same name as the first one (before you edited it). Rename that trigger.
4. Rinse and repeat.

When you click the dropdown "Notify target" in Zendesk triggers, the Zendesk configurations you added in Slack are listed in the order you added them, from the top down. They will all have the same name in that dropdown so it would help you to take note of the order you added the configurations in Slack, in case you need to use that for other triggers or for automations. 

I was hoping that the descriptive label you add in Slack for each configuration would be carried over to Zendesk, but it doesn't. So, you have to take note of the order you added the integrations if you want to send notifications to that channel/agent using other triggers or automations.

I hope this helps! 

Best,
Jonie