marcel vuijk

A lot of our customers are appearantly self closing tickets, by accident. 

The answer bot suggests articles and the customer can directly from the e-mail click a button to close the ticket. We want to remove those buttons from the emails and also disable the self-closing / self solving of tickets entirely from articles.

How can we do this? 

@... no updates? Most voted item and no solution for this? Also no replies from Zendesk team for years?