Xexec Support

Hard to conclude anything else given the radio silence from Zendesk. I'm inclined to agree they don't see this as a priority.

Which system did you select in the end? Thinking we too may have to do the same.

@... can you comment about whether any of these suggestions are in the roadmap or not. Honestly feel you'll be losing customers because of this so it really is in your interests to respond.

Even easier than that, just allow an option to ring all the available agents at once. That is very, very easy to implement. Whoever picks up the call first gets to answer. Have a dropdown option to change / enable this behaviour and it's done.

That change would solve the vast majority of the use cases mentioned in this thread. It's called Hunt Group functionality and is a standard feature of most business phone systems.

Likely we will also leave Zendesk talk unless hunt group functionality is implemented. It's such a basic thing. Makes me worry that it's been 4 years this has been being discussed and although every few months someone posts on this thread, it's still not in the product. Clearly a company that doesn't listen to users. This functionality wouldn't be very hard to build to be honest. It's a very simple change request.