Eric Husband

It's a bit ridiculous that there is no functional Undo button and no way to roll back changes despite years of users asking for this very basic Internet 1.0 feature.

When you combine this with how Zendesk Explore likes to randomly delete widgets, or in my case today deleting ALL of my widgets on a report, without any way to undo the change.

We would also like the ability to be able to allow our End users to Escalate and change the priority of Tickets themselves.

 

This seems like a very basic feature that should be table stakes for a CRM.