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Manaan Alexander
已加入2021年4月16日
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最后活动2021年10月22日
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的最新活动 Manaan Alexander
Manaan Alexander 进行了评论，
+1 for the ability to add an internal note in an automation and a trigger!
Insurance is a highly regulated industry and there is more at stake than NPS for agents to correctly follow a workflow. In one case, we have a ticket that we need additional information in order to complete. We bump the requester twice before re-opening the ticket to our internal team. There has been no update on the ticket and the agent has to take additional steps (or check their email) to receive the specific instructions on how to proceed.
Ideally, these instructions would leave in an internal comment that is added when the ticket is re-opened by an automation.
查看评论 · 已于 2020年2月03日 发布 · Manaan Alexander
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