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Jimmy McDermott

已加入2021年4月16日

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最后活动2022年3月18日

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的最新活动 Jimmy McDermott

Jimmy McDermott 进行了评论，

评论Single sign-on
Product guides

Hi! This is helpful, thanks. If the user's external_id is already in the Zendesk system as an end-user, two questions:

1. Will it recreate the user? (I am guessing not) 

2. Will this enable the user to receive articles that are scoped to the user's tags and therefore user segments? 

We are planning on already having the user created in the Zendesk system long before they attempt to use the JWT SSO. 

Thanks! 

查看评论 · 已于 2022年3月18日 发布 · Jimmy McDermott

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Jimmy McDermott 进行了评论，

评论Setting up Zendesk Chat
Product guides

Hi! This is helpful, thanks. If the user's external_id is already in the Zendesk system as an end-user, two questions:

1. Will it recreate the user? (I am guessing not) 

2. Will this enable the user to receive articles that are scoped to the user's tags and therefore user segments? 

Thanks! 

查看评论 · 已于 2022年3月18日 发布 · Jimmy McDermott

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