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K.S.

已加入2021年5月06日

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最后活动2025年2月13日

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K.S. 进行了评论,

社区评论 Feedback - Ticketing system (Support)

A requirement for end-user usage of 2FA is a must.  While it is “nice” to provide the option to the user, we really need to mandate it's usage in our environment.  Hoping this can be completed without delay.  Thanks!

查看评论 · 已于 2024年8月02日 发布 · K.S.

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评论How to solve issues with payments

Can someone please contact us on our invoice.  A help ticket had been opened but was closed saying there was an open invoice to pay.  Our account is due for 6/26/2025 and there is no open invoice.

查看评论 · 已于 2024年7月02日 发布 · K.S.

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社区评论 Feedback - Ticketing system (Support)

In our environment all other business solutions require the end-user to use 2FA to authenticate themselves.  It's been out there for a few months, and users are not opting to take advantage of this as it is too easy to miss or even be ignored.  For security, we require a solution that requires the end users use 2FA.  The reasons have been noted in comments above.

查看评论 · 已于 2024年4月17日 发布 · K.S.

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社区评论 Feedback - Ticketing system (Support)

I have similar feelings.  

查看评论 · 已于 2024年4月17日 发布 · K.S.

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社区评论 Feedback - Ticketing system (Support)

Has there been any movement on this critical update?

查看评论 · 已于 2023年12月08日 发布 · K.S.

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社区评论 Feedback - Ticketing system (Support)

Following up on this posting:

Barkha Bhatia
March 9, 2023
Zendesk Product Manager
2FA for end users is under consideration and is on our short term roadmap.

Any idea on a release date for this? Hoping this remains in the short term, because we know what John Maynard Keynes noted about the long run. 

查看评论 · 已于 2023年6月30日 发布 · K.S.

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社区评论 Feedback - Ticketing system (Support)

I agree 100% with David's comments above.  It's overdue that MFA be offered on the end user side.  

查看评论 · 已于 2023年6月06日 发布 · K.S.

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评论Customer management and profiles

Hi Darenne,

We are looking for additional security when our users (end user consumer) signs in to our help desk.  Ideally, we'd like to see both the following authentication options:

  • Email verification code to email address on file;
  • Text a code to their cell phone number on file, or;
  • Allow them to use an authenticator such as Google Authenticator, Authy, Symantec VIP, Duo Mobile or Microsoft Authenticator.

Since this is an end-user allowing them multiple options to authenticate would be crucial to a good user experience.  Thanks!

查看评论 · 已于 2023年5月24日 发布 · K.S.

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评论Customer management and profiles

Can two factor authentication be used for user access?  If not today, does Zendesk plan to offer this as an option?

查看评论 · 已于 2023年5月23日 发布 · K.S.

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K.S. 进行了评论,

评论Customer management and profiles

The topic notes "2-factor authentication apps include Google Authenticator, Authy, Symantec VIP, and Duo Mobile."  Can Microsoft Authenticator be used?  

查看评论 · 已于 2022年9月28日 发布 · K.S.

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