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K.S.
已加入2021年5月06日
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最后活动2025年2月13日
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K.S. 进行了评论,
K.S. 进行了评论,
Can someone please contact us on our invoice. A help ticket had been opened but was closed saying there was an open invoice to pay. Our account is due for 6/26/2025 and there is no open invoice.
查看评论 · 已于 2024年7月02日 发布 · K.S.
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In our environment all other business solutions require the end-user to use 2FA to authenticate themselves. It's been out there for a few months, and users are not opting to take advantage of this as it is too easy to miss or even be ignored. For security, we require a solution that requires the end users use 2FA. The reasons have been noted in comments above.
查看评论 · 已于 2024年4月17日 发布 · K.S.
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Following up on this posting:
Barkha Bhatia
March 9, 2023
Zendesk Product Manager
2FA for end users is under consideration and is on our short term roadmap.
Any idea on a release date for this? Hoping this remains in the short term, because we know what John Maynard Keynes noted about the long run.
查看评论 · 已于 2023年6月30日 发布 · K.S.
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Hi Darenne,
We are looking for additional security when our users (end user consumer) signs in to our help desk. Ideally, we'd like to see both the following authentication options:
- Email verification code to email address on file;
- Text a code to their cell phone number on file, or;
- Allow them to use an authenticator such as Google Authenticator, Authy, Symantec VIP, Duo Mobile or Microsoft Authenticator.
Since this is an end-user allowing them multiple options to authenticate would be crucial to a good user experience. Thanks!
查看评论 · 已于 2023年5月24日 发布 · K.S.
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Can two factor authentication be used for user access? If not today, does Zendesk plan to offer this as an option?
查看评论 · 已于 2023年5月23日 发布 · K.S.
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The topic notes "2-factor authentication apps include Google Authenticator, Authy, Symantec VIP, and Duo Mobile." Can Microsoft Authenticator be used?
查看评论 · 已于 2022年9月28日 发布 · K.S.
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