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Darren Taylor

已加入2021年4月15日

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最后活动2025年1月07日

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的最新活动 Darren Taylor

Darren Taylor 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I know this is a few years old, but I would like to do the same. Edit my rating to a 5 star as the support was great.

查看评论 · 已于 2025年1月07日 发布 · Darren Taylor

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Darren Taylor 进行了评论,

社区评论 Feedback - Ticketing system (Support)

James Peterson - Eastern Logic Amazing, thank you! I have just installed it and will give it a go. Great that it's free too. 

查看评论 · 已于 2024年10月18日 发布 · Darren Taylor

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Darren Taylor 进行了评论,

评论Ticket automation and collaboration

Hi there.

 

I asked this question a couple of years ago and wanted to know if there has been any update to it.

Is there a way to notify someone when they have been added as a CC to an open ticket?

查看评论 · 已于 2024年9月19日 发布 · Darren Taylor

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Darren Taylor 进行了评论,

评论General questions about email and email template

We've added an additional support email and have added the DNS text record. What's strange for us is, that this tool MxToolBox can see the DNS record, however, Zendesk reports that it's missing when I click the “Verify DNS records” button.

查看评论 · 已于 2024年6月11日 发布 · Darren Taylor

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Darren Taylor 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Seems like the system reverted itself back again to reflect my changes and has been ok since.

This can be resolved.

查看评论 · 已于 2024年5月09日 发布 · Darren Taylor

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Darren Taylor 创建了一个帖子,

帖子 Q&A - Tickets and email

For some odd reason, our main support email which customers use to contact us, is also being added as a CC on newly created tickets. 

I've checked our triggers and can't see why this would be added.

I would share a screenshot but there doesn't seem to be that option on here anymore.


 

已于 2024年5月01日 发布 · Darren Taylor

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Darren Taylor 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.

This is what we have applied

 

But it still has the newest messages at the bottom and the composer box below the conversation.

已于 2024年3月18日 发布 · Darren Taylor

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Darren Taylor 进行了评论,

社区评论 Q&A - Account and billing

What's going on? I raised this on 9th Jan.

查看评论 · 已于 2024年2月14日 发布 · Darren Taylor

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Darren Taylor 进行了评论,

社区评论 Q&A - Reporting and analytics

That's great. Thanks for the workaround.

查看评论 · 已于 2024年2月13日 发布 · Darren Taylor

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Darren Taylor 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Would certainly speed up replying to multiple tickets allot quicker! +1

查看评论 · 已于 2024年2月12日 发布 · Darren Taylor

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