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Oscar Maynard

已加入2021年4月15日

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最后活动2023年11月13日

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的最新活动 Oscar Maynard

Oscar Maynard 进行了评论,

评论Migrating to messaging

Hi, I can't find any documentation about whisper mode beyond the mention in this article?

查看评论 · 已于 2021年8月16日 发布 · Oscar Maynard

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Oscar Maynard 进行了评论,

评论Ticket automation and collaboration

Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger that would do this? 

查看评论 · 已于 2021年6月29日 发布 · Oscar Maynard

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Oscar Maynard 创建了一个帖子,

帖子 Q&A - Tickets and email

Hi,

Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example:

"Hi Bob,


Thanks for getting in touch."

Thanks for any ideas!

已于 2021年6月29日 发布 · Oscar Maynard

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Oscar Maynard 进行了评论,

评论Zendesk messaging

Can you explain what you mean by 'not available on mobile' please? e.g. Would this work through web widget when on a mobile device?

查看评论 · 已于 2021年5月11日 发布 · Oscar Maynard

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Oscar Maynard 进行了评论,

社区评论 Discussion - Tips and best practices from the community

This is fantastic!

查看评论 · 已于 2021年4月16日 发布 · Oscar Maynard

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Oscar Maynard 进行了评论,

评论Zendesk messaging

Hi, I can't find it documented anywhere - but is it correct that we're not able to attach .doc files? Is there a reason/recommended way around this please?

查看评论 · 已于 2021年2月22日 发布 · Oscar Maynard

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Oscar Maynard 进行了评论,

评论Ticket basics

Hi, is it possible to set up a trigger to notify a staff member they have been added as a follower?

For example, we have a light agent we'd like to add as a follower to add internal comments when we need support. However, they don't work within Zendesk, so they would need an email notification when added as a follower?

查看评论 · 已于 2021年2月16日 发布 · Oscar Maynard

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Oscar Maynard 进行了评论,

评论Chat best practices and recipes

Hi @..., swapping them around seems to have done the trick! Thank you :) 

查看评论 · 已于 2021年2月04日 发布 · Oscar Maynard

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Oscar Maynard 进行了评论,

评论Chat best practices and recipes

I've set up this trigger, but it's still sending the message when an agent is serving the customer?

查看评论 · 已于 2021年2月03日 发布 · Oscar Maynard

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Oscar Maynard 进行了评论,

评论Migrating to messaging

Fantastic news @...! Thanks for remembering me. :)

查看评论 · 已于 2021年2月02日 发布 · Oscar Maynard

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