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Greg Williams

已加入2021年4月15日

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最后活动2021年10月27日

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Greg Williams 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

thanks you @...! this is truly life changing as i was not aware of this capability until i saw your post!

查看评论 · 已于 2021年1月23日 发布 · Greg Williams

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Greg Williams 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

@... can you provide a quick how-to on setting this up? I am also interested in assigning a tag to a ticket based on a specific email address

查看评论 · 已于 2021年1月21日 发布 · Greg Williams

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Greg Williams 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Howdy! I would like to request for a preview option within Admin Settings-->Email-->HTML Template so that we can preview what the email will look like without having to send a test email.

已于 2021年1月20日 发布 · Greg Williams

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Greg Williams 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

I have a query that lists my "recurring refunders" that use up a lot of my agents time and regularly ask for refunds of the products we send to them. I would like to have the ability to create a trigger/tag/automation based on the results from a query.

I.E. if a requestor with an email address matches my filtered query then change the priority of the ticket to urgent/low.

已于 2021年1月20日 发布 · Greg Williams

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Greg Williams 进行了评论,

评论Formatting and customizing your email

@... I was looking for a way to preview the HTML template email found in Support Settings-->Channel-->Email-->Email Templates. Is there no way to make sure its all formatted correctly?

查看评论 · 已于 2021年1月19日 发布 · Greg Williams

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Greg Williams 创建了一个帖子,

帖子 Q&A - Objects, workspaces, and rules

Howdy everyone!

I'm diving into all of the online training modules provided by Zendesk and I had a thought. I was wondering if it's possible to create a trigger to mark a ticket as "urgent" if the requestor has submitted more than ticket before to our helpdesk (even if its closed).

My intent is to identify these requestors and mark them as urgent so that my agents can handle their requests faster. Any thoughts on how I can accomplish this? Thanks in advance!

已于 2020年12月31日 发布 · Greg Williams

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