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Jay K

已加入2021年4月15日

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最后活动2023年12月14日

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的最新活动 Jay K

Jay K 进行了评论,

评论Using Built by Zendesk apps

Paxton Cooper Idea to move this app into the core product.  This functionality should be built into the field manager functions in the Admin panel 

查看评论 · 已于 2023年12月14日 发布 · Jay K

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Jay K 创建了一个帖子,

帖子Zendesk AI EAP - Generative AI

Intent, language and sentiment missing from Intelligence panel.  I only see the Summary item. 

已于 2023年12月06日 发布 · Jay K

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Jay K 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Chris Fassano  Sorry to hear this doesn't solve your problem... Not sure why ZD hasn't prioritized a solution for this...

查看评论 · 已于 2022年8月04日 发布 · Jay K

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Jay K 进行了评论,

社区评论 Feedback - Ticketing system (Support)

@... Will you get this information added to a HC article?  Seems like a BIG gap in knowledge sharing with your customers. 

cc:  Jafar Al-Hassan

查看评论 · 已于 2022年8月04日 发布 · Jay K

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Jay K 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Not sure why none of the moderators recommended this app or why none of the HC content writers or managers have included instructions on how to use this app, which was built by ZD?  

We use this app https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/ to hide picklist values we no longer want agents to use.  Works well.. 

查看评论 · 已于 2022年8月03日 编辑 · Jay K

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Jay K 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi.  Check out this app it might do the trick... https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/

 

查看评论 · 已于 2022年8月03日 发布 · Jay K

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Jay K 进行了评论,

评论Ticket customization

@ ZD KB writers... It would be great to modify this article to discuss the Ticket Field Manager Application, that allows users to hid values from custom fields... 

查看评论 · 已于 2022年2月23日 发布 · Jay K

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Jay K 进行了评论,

社区评论 Feedback - Admin Center

Agree, this should be added.  Surprise this takes months to implement? Seems like it should be pretty easy?

查看评论 · 已于 2022年1月12日 发布 · Jay K

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Jay K 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Couldn't really find the right board to make this post, so I picked one with more traffic. :)

We're looking to hire a Customer Service, Operations Manager - Tools and Process.  Please forward to anyone you might think would be interested. 

Cheers!

See job posting below. 

https://jobs.lever.co/molekule/1d21fc57-ea3d-43fb-a815-7bfa02cdc97f

 

Thx 

 

Jay

已于 2021年3月01日 发布 · Jay K

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Jay K 进行了评论,

评论Using Built by Zendesk apps

@ZD team you should add tip about using the tag value instead of field value name for multi level fields in the HC article, instead of having to get frustrated when it doesn't work and then have to read this entire thread to find the answer.  See the post by Chris Fassano

查看评论 · 已于 2021年1月20日 发布 · Jay K

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