Angéline Nguyen

Leah, thanks for your reply, but I agree with Kenneth, the solution you offer doesn't solve my issue either.

In addition to Kenneth's example, here's also mine, if it can help.

I have 3 audience groups, A, B and C:

• Admins = Andy, Ann
• Billers = Blair, Bob
• Customers = Cathy, Charles

My 1st article is for admins only, I'm going to create the 1st user segment with Andy and Ann.

My 2nd article is for billers only, I'm going to create a 2nd user segment with Blair and Bob.

My 3rd article is for customers only, I'm going to create a 3rd user segment with Cathy and Charles.

My 4th article is for admins and billers. I already have an Admins user segment and a Billers user segment, but Guide doesn't enable me to add multiple user segments, so I need to create a 4th user segment with Andy, Ann, Blair, and Bob.

My 5th article is for admins and customers. I already have an Admins user segment and a Customers user segment, but Guide doesn't enable me to add multiple user segments, so I need to create a 5th user segment with Andy, Ann, Cathy, and Charles.

My 6th article is for billers and customers. I already have an Billers user segment and a Customers user segment, but Guide doesn't enable me to add multiple user segments, so I need to create a 6th user segment with Blair, Bob, Cathy, and Charles.

My 7th article is for admins, billers and customers. I already have an Admins user segment, a Billers user segment, and a Customers user segment, but Guide doesn't enable me to add multiple user segments, so I need to create a 7th user segment with Andy, Ann, Blair, Bob, Cathy, and Charles.

That's how I need in total 7 user segments:

1. A
2. B
3. C
4. AB
5. AC
6. BC
7. ABC

I can only select one user segment:

While I want to be able to select multiple user segments:

Hi,

We've recently upgraded from Professional to Enterprise, and the multi-branding was part of that choice. We want to move some sections to the new brands. Such a disappointment to realize we can neither duplicate a Help Center nor move an article from a Help Center to another!

A lot of work if we have to do it manually:

• Copy/Paste the source code from one article to another.

• Re-upload the pictures: pictures are only stored in each specific article, if you don't re-upload them, they don't display and other readers see a cross instead.

• Re-configure the article settings: permission view, labels, etc.

Even though I managed to manually move 250 articles one by one, I realized doing it manually can create mistakes: for example, I missed some of them in the Articles list, and had to check the list again from the beginning. Having a bulk action can reduce human errors.

We encounter the same issue. Our workaround is to create extra user segments combining different groups.

For example, if we have 3 different groups, A, B and C, we'll need 7 user segments:

1. A
2. B
3. C
4. AB
5. AC
6. BC
7. ABC

This is manageable for accounts with few groups. In our case, we have more than 10 groups, and still growing, so the workaround is no longer working, as it's not viable at all.

Hi Lisa,

If I understand what you're looking for:

1. Add the tags
   embracing the whole box.
2. Add the background color style with the relevant color.

Hope it helps, you can get more info on https://www.w3schools.com/tags/tag_div.asp.

Hi Ntan, in case you are still looking for a solution:

1. Edit the source code of your article.
2. Add a type to your list items.

In your case, the type value is a.

     
1. First section
            
   
                  
   1. type="a">First subsection
   
                  
   2. type="a">Second subsection
   
            
   
        

     
2. Second section
            
   
                  
   1. type="a">First subsection
   
                  
   2. ype="a">Second subsection
   
            
   
        

For other values, check out W3Schools. Hope it helps!