Stephanie Cala

+1 for the suggestion, it would be extremely helpful to be able to search for dynamic content via titles.  Please let us know if there are any updates on this.

Hi - if an agent accidentally marks a macro as irrelevant, is there a way to undo this option?  

+1 for different ringtone options

Hi there - we just switched over to using Chat and Talk and we're running into the same issue that Stuart had described in his original post. Has there been any progress made on this feature?  Thanks!

Wanted to post here in support of a holiday scheduling feature for Talk.  Our previous phone provider had a feature that allowed us to schedule our holiday voicemail greetings well in advance so that we wouldn't have to worry about switching between default greetings during a long weekend, and we wouldn't have to worry about switching the default greetings back. (Usually we'd create the audio files for holidays in one big batch early in the year and then set up our entire holiday schedule ahead of time.)

This feature would also be helpful for when we have our weekly team trainings or monthly company meetings.  Since these happen during normal operating hours, I think the current workaround is to change our schedule in ZenDesk, change the default greeting, and then once the meeting has concluded we have to do the laborious task of switching it all back to normal.  (Please correct me if I'm wrong, or if there's an easier way to do this.). This seems like a tedious workaround, given the frequency of these meetings.