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Lyreco

已加入2021年4月15日

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最后活动2022年2月03日

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的最新活动 Lyreco

Lyreco 进行了评论,

评论Security and user access in Zendesk Support

The new audit log interface in Admin center have some good ideas, but seems not finish.

Should be interesting to add a lot of other filter : 

- filter per item

- date AND Hours

- on the previous one we were able to select a specific item and get its history, not possible anymore

查看评论 · 已于 2022年1月25日 发布 · Lyreco

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社区评论 Feedback - Ticketing system (Support)

@... Here is the issue we encountered everyday.

We are using Side Conversation to write or ask something to a sales rep (on Outlook) from customer care.

And often, the sales rep wants to transfer the email received to another customer care service.

But even if he sends it to another email address, the email comes back to the side conversation of the ticket, and the other customer care service does not see it and does not have any alert.

It is really business impacting.

查看评论 · 已于 2020年2月05日 发布 · Lyreco

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社区评论 Feedback - Ticketing system (Support)

Can you integrate something on side conversation also for :

- when someone transfer a side conversation to another zendesk adress. the ability to reassign ticket.

 

Thank you

查看评论 · 已于 2020年2月04日 发布 · Lyreco

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社区评论 Feedback - Ticketing system (Support)

I'm totally agree.

To not be able to act on the ticket when it is closed. OK.

But why can't we use as a condition ? it's available on the trigger settings.

I think it is important to be capable of answering to a side conversation on a closed ticket by triggering it !

 

We lost a lot of messages.

查看评论 · 已于 2020年1月09日 发布 · Lyreco

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