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Lyreco
已加入2021年4月15日
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最后活动2022年2月03日
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的最新活动 Lyreco
Lyreco 进行了评论,
The new audit log interface in Admin center have some good ideas, but seems not finish.
Should be interesting to add a lot of other filter :
- filter per item
- date AND Hours
- on the previous one we were able to select a specific item and get its history, not possible anymore
查看评论 · 已于 2022年1月25日 发布 · Lyreco
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@... Here is the issue we encountered everyday.
We are using Side Conversation to write or ask something to a sales rep (on Outlook) from customer care.
And often, the sales rep wants to transfer the email received to another customer care service.
But even if he sends it to another email address, the email comes back to the side conversation of the ticket, and the other customer care service does not see it and does not have any alert.
It is really business impacting.
查看评论 · 已于 2020年2月05日 发布 · Lyreco
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Lyreco 进行了评论,
I'm totally agree.
To not be able to act on the ticket when it is closed. OK.
But why can't we use as a condition ? it's available on the trigger settings.
I think it is important to be capable of answering to a side conversation on a closed ticket by triggering it !
We lost a lot of messages.
查看评论 · 已于 2020年1月09日 发布 · Lyreco
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