Meri Miettinen

We also need to be able to receive Out of Office messages to tickets so we know when customer is on a leave. Another problem with this that we faced recently was that customer wrote the words Out-of-office to the header of the email, so the viable ticket got suspended (we are an IT service company, so we get help requests about things like that). We did not notice this until customer called us asking why we have not gotten back about it.