Caser admin

It is really needed.

In our case, we need this functionality to be able to give a message to the visitor when an agent of a certain department, to which the chat has been transferred from the bot department automatically, does not respond in x time. And the problem is that the visitor's department was automatically assigned to the bot when starting the chat, and even if the chat is transferred to another department, in the triggers you can not put a condition with the current department of the visitor, if at the beginning of the chat another one was put. 

Without this condition, the trigger that gives a message to the visitor when the chat is not being attended in x time, is also shown when the agent of the bot department ends the chat and leaves the conversation, even if the last chat message was sent by the agent (Why in this case is it considered that the visitor is not being treated?)

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